Flu season visitor restriction – age 16 or older (Restricción de visitantes durante la Temporada de Influenza (Flu) – Mayores de 16 años.)

Flu Season Visitor Restriction

Visitors temporarily restricted to age 16 or older

As a safety first organization, Christiana Care is implementing a temporary visitation age restriction starting Friday, Jan. 18. This temporary restriction protects patients, their loved ones and health care workers during this time of extremely high number of influenza cases and other respiratory illnesses circulating in our community.

The new restrictions limit visitors to patients in Christiana and Wilmington hospitals to persons age 16 or older. Children and teens younger than 16 years are most likely to get the flu and remain contagious longer than adults. This restriction does not apply to outpatient and ambulatory services. We began restricting visitors under the age of 16 years in our Neonatal Intensive Care Unit (NICU) and Women’s and Children’s areas on Jan. 18.

Thank you for your understanding and cooperation.

For more information about the Flu visit our Health Library.


Restricción de visitantes durante la Temporada de Influenza (Flu)

Temporalmente solo se permiten los visitantes mayores de 16 años.

Como una organización que promueve la seguridad ante todo, Christiana Care está implementando una restricción temporal en la edad de visitantes a partir del viernes 18 de enero. Esta restricción temporal protege a los pacientes, a sus seres queridos y al personal de cuidados de salud durante esta época con un número extremadamente alto de casos de influenza y de otras enfermedades respiratorias que circulan en nuestra comunidad.

Las nuevas restricciones, en los hospitales Christiana y Wilmington, sólo permiten visitas a pacientes de personas mayores de 16 años. Los niños y adolescentes menores de 16 años son más propensos a contraer el flu y son contagiosos por más tiempo que los adultos. Esta restricción no aplica a las áreas de servicios ambulatorios. Comenzamos la restricción de visitas a menores de 16 años en nuestra Unidad de Cuidados Intensivos Neonatales (NICU) y en las áreas para Mujeres y Niños desde el 18 de enero.

Gracias por su comprensión y cooperación.

Para más información sobre la gripe, visite nuestra Biblioteca de Salud.

Health Care Transformation

Frequently Asked Questions

  1. What is a Christiana Care Health Guide?
    Christiana Care Health Guides offer free support to patients who need help making appointments with doctors and dentists; connections to community resources, financial assistance and prescription assistance; and help with health insurance and Medicaid. Health Guides can help connect you with health care services so you can have regular check-ups and visits to a doctor’s office when you are sick.
  2. How can I get an appointment with a Christiana Care Health Guide?
    To make a free appointment with a Health Guide, call 302-320-6586 or email healthguides@christianacare.org. Health Guides are located at Christiana Hospitals and Wilmington Hospital and offer services at Christiana Care’s school-based health centers.
  3. What should I bring to an appointment with a Health Guide?
    1. Your driver’s license or government ID card.
    2. If you do not have an ID, bring a utility bill proving residence.
    3. Birth dates of those needing insurance coverage.
    4. Social Security numbers of those needing insurance coverage.
    5. Paystubs, W-2 forms or other information about your family’s income.
  4. Can a Christiana Care Health Guide help me enroll for Medicaid?
    Yes, a Health Guide can assist you in completing a Medicaid application.
  5. Can a Christiana Care Health Guide help me enroll in health insurance through the Affordable Care Act?
    A Health Guide can refer you to partner organizations that can help you with your health insurance options under the Affordable Care Act.
  6. Are there any prescription programs for uninsured patients?
    Yes, there are prescription programs available to patients who need assistance. A Health Guide can connect you to Christiana Care’s Pharmacy Program and to pharmacies and stores that offer discounted prescriptions.
  7. Why did I receive a bill from Christiana Care and a separate bill from the doctor?
    If you received services from a specialist or service provider other than Christiana Care, you will receive a separate bill from that provider. Please call the telephone number printed on the bill if you have any questions.
  8. What do I do when I receive a bill?
    You are financially responsible for all bills provided to you. Please call the number on the bill first. If it’s a Christiana Care bill, Health Guides may be able to connect you to financial services for help.